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Retail & Commercial

Customer Service Apprenticeship

A customer service advisor plays an important role within a business organisation. Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and increasing customer loyalty. The economy is increasingly service-led, with more and more customer demands for better and individualised service. Employers estimated there to be 113,000 new jobs in customer service in England during 2004-2014, which is continuing to increase. As a Customer Service Apprentice, your exact duties will depend on your employer. It's likely that you'll be working with a team or member of staff to handle various tasks. You may be communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback. This type of work requires strong communication, negotiation and flexibility skills. One of the great things about Customer Service is that you can work almost anywhere, with your transferable skills; you could be working in a hotel, large global organisation or maybe a charity. Customer Service roles are also an excellent starting point to progress into different market sectors, start your own business or move into management once you have more experience.

Retail Skills Apprenticeship

Retail covers all kinds of businesses, from national chains and large superstores to market stalls and independent shops. As an apprentice, your role will depend on your employer – you could be assisting customers on the sales floor of a high street store or handling their purchases. On the Advanced Level Apprenticeship, your training will focus on gaining specific skills in your preferred speciality. You will handle more responsibility and gain important management skills.

Sales Apprenticeship

Sales plays an important role within any business organisation. The sales and telesales workforce is one of the largest professional groups in the UK today, employing around 7% of the UK workforce. As a Sales Apprentice, your exact duties will depend on your employer. It's likely that you'll be working with a team or member of staff to handle various tasks. Sales Advisors duties include processing sales orders, supporting customers in obtaining finance for purchases and generate sales leads. This type of work requires a strong sense of responsibility, accuracy and attention to detail. One of the great things about Sales is that you can work almost anywhere, with your transferable skills; you could be working in a dynamic environment, call centre, large global organisation or maybe a retail outlet. Sales roles are also an excellent starting point to progress into different market sectors, start your own business or move into management once you have more experience.

Warehousing & Storage Apprenticeship

A warehouse operative plays an important support role within a business organisation. The economy relies on the efficient movement of goods within the UK to ensure that goods arrive on time and in the right condition and warehousing and storage play a crucial part in making this happen. The warehousing industry is part of a wider logistics sector which employs around 8% of the workforce in England.