Customer Service for Health and Social Care Settings

  • Type: Customer Service | e-Learning
  • Level: 2
  • Start Date: Throughout the year
  • Duration: 8-12 weeks based on 4 hours of study a week
  • Study Mode: Online Learning

About the course

This course will help to enhance your customer service in healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the health and social care environment.

Why study?

  • Achieve a nationally recognised Level 2 qualification
  • Improve patient, family and customerexperience
  • Further your personal and professional development
  • Gain positive working relationships
  • Improve your skills in service delivery
  • Increase service standards
  • Learn at a time that suits you, without the need to attend College

What you will learn

  • Preparing to Deliver Customer Service in Health and Social Care Settings
  • Effective Communication for Health and Social Care
  • Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services
  • Team Work in Health and Social Care Settings

How much does it cost?

This course is free* to study if you are:

Aged 19 or over on the 1 August 2021

  • Living in UK and meet the residency eligibility rules
  • Are not currently studying an apprenticeship

*Costs for adult programmes have changed. If you live in a devolved funding area you may have to pay for your programme. This includes residents of Greater Cambridge and Peterborough.

If you currently reside in any of the devolved authorities listed below (based on you home postcode) your study with Harlow College is not eligible for AEB funding and you may be required to pay tuition fees. You may be eligible for funding from other providers.

  • The Greater Manchester Combined Authority
  • The Liverpool City Region Combined 
  • The West of England Combined Authority
  • The West Midlands Combined Authority
  • The Tees Valley Combined Authority
  • The Cambridgeshire and Peterborough Combined Authority
  • The Newcastle Upon Tyne, North Tyneside and Northumberland Combined Authority
  • Barnsley, Doncaster, Rotherham and Sheffield Combined Authority
  • The West Yorkshire Combined Authority

Awarding Body

NCFE/CACHE

I'm interested. What should I do now?

apply