Retail & Commercial

A customer service advisor plays an important role within a business organisation. Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and increasing customer loyalty. The economy is increasingly service-led, with more and more customer demands for better and individualised service. Employers estimated there to be 113,000 new jobs in customer service in England during 2004-2014, which is continuing to increase. As a Customer Service Apprentice, your exact duties will depend on your employer. It's likely that you'll be working with a team or member of staff to handle various tasks. You may be communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback. This type of work requires strong communication, negotiation and flexibility skills. One of the great things about Customer Service is that you can work almost anywhere, with your transferable skills; you could be working in a hotel, large global organisation or maybe a charity. Customer Service roles are also an excellent starting point to progress into different market sectors, start your own business or move into management once you have more experience.

A customer service specialist plays an important role within a business organisation. Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and increasing customer loyalty. The economy is increasingly service-led, with more and more customer demands for better and individualised service. Employers estimated there to be 113,000 new jobs in customer service in England during 2004-2014, which is continuing to increase. As a Customer Service Apprentice, your exact duties will depend on your employer. It's likely that you'll be working with a team or member of staff to handle various tasks. You may be communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback. This type of work requires strong communication, negotiation and flexibility skills. One of the great things about Customer Service is that you can work almost anywhere, with your transferable skills; you could be working in a hotel, large global organisation or maybe a charity. Customer Service roles are also an excellent starting point to progress into different market sectors, start your own business or move into management once you have more experience.

An Events Assistant is an entry level position, typically working within a team of people in an events company or within the events department of a larger organisation. This course involves the development and demonstration of skills and knowledge across 3 broad areas: operational, professional and commercial.

Responsible for coordinating and delivering marketing activities which could include marketing content creation, background market and customer research, monitoring campaign analytics and collecting data, using relevant marketing software/systems, maintaining marketing administration activities. 

The recruitment consultant apprenticeship is aimed at someone who works within a recruitment function of an organisation. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities.

The recruitment resourcer apprenticeship is aimed at someone who works within a recruitment function of an organisation. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities.

Retail managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand/business. It is a diverse role that includes leading and developing a team to achieve business objectives and work with a wide range of people, requiring excellent communication skills. Retail managers champion the way for personal development, training and continuous improvement, encouraging their team to develop their own skills and abilities to enhance business performance and productivity.

Sales plays an important role within any business organisation. The sales and telesales workforce is one of the largest professional groups in the UK today, employing around 7% of the UK workforce. As a Sales Apprentice, your exact duties will depend on your employer. It's likely that you'll be working with a team or member of staff to handle various tasks. Sales Advisors duties include processing sales orders, supporting customers in obtaining finance for purchases and generate sales leads. This type of work requires a strong sense of responsibility, accuracy and attention to detail. One of the great things about Sales is that you can work almost anywhere, with your transferable skills; you could be working in a dynamic environment, call centre, large global organisation or maybe a retail outlet. Sales roles are also an excellent starting point to progress into different market sectors, start your own business or move into management once you have more experience.

A warehouse operative plays an important support role within a business organisation. The economy relies on the efficient movement of goods within the UK to ensure that goods arrive on time and in the right condition and warehousing and storage play a crucial part in making this happen. The warehousing industry is part of a wider logistics sector which employs around 8% of the workforce in England.