Retail & Commercial

A customer service advisor plays an important role within a business organisation. Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and increasing customer loyalty. The economy is increasingly service-led, with more and more customer demands for better and individualised service. Employers estimated there to be 113,000 new jobs in customer service in England during 2004-2014, which is continuing to increase. As a Customer Service Apprentice, your exact duties will depend on your employer. It's likely that you'll be working with a team or member of staff to handle various tasks. You may be communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback. This type of work requires strong communication, negotiation and flexibility skills. One of the great things about Customer Service is that you can work almost anywhere, with your transferable skills; you could be working in a hotel, large global organisation or maybe a charity. Customer Service roles are also an excellent starting point to progress into different market sectors, start your own business or move into management once you have more experience.

A customer service specialist plays an important role within a business organisation. Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and increasing customer loyalty. The economy is increasingly service-led, with more and more customer demands for better and individualised service. Employers estimated there to be 113,000 new jobs in customer service in England during 2004-2014, which is continuing to increase. As a Customer Service Apprentice, your exact duties will depend on your employer. It's likely that you'll be working with a team or member of staff to handle various tasks. You may be communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback. This type of work requires strong communication, negotiation and flexibility skills. One of the great things about Customer Service is that you can work almost anywhere, with your transferable skills; you could be working in a hotel, large global organisation or maybe a charity. Customer Service roles are also an excellent starting point to progress into different market sectors, start your own business or move into management once you have more experience.

An Events Assistant is an entry level position, typically working within a team of people in an events company or within the events department of a larger organisation. This course involves the development and demonstration of skills and knowledge across 3 broad areas: operational, professional and commercial.

Responsible for coordinating and delivering marketing activities which could include marketing content creation, background market and customer research, monitoring campaign analytics and collecting data, using relevant marketing software/systems, maintaining marketing administration activities. 

The recruitment consultant apprenticeship is aimed at someone who works within a recruitment function of an organisation. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities.

The recruitment resourcer apprenticeship is aimed at someone who works within a recruitment function of an organisation. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities.