- Sector: Retail & Commercial | Hospitality & Events Management | Apprenticeships
- Level: 3
- Start Date: Variable
12 months – 1 day a week at College and 4 Days a week in the workplace
Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
Am I ready to start?
Ideally you will have a minimum of 4 GCSEs at grades 2-9 (previously A*-E)
You will also have worked in an operational role within the industry.
How does an Apprenticeship Work?
Apprenticeship Standards are assessed through independent end point assessors. Your role as an apprentice may vary depending on your employer. Learners that have not yet achieved a minimum of grade 4 or C in GCSE English or Maths will be required to complete a Level 2 functional skill qualification prior to taking the end point assessment.
What does the course involve?
All Hospitality Supervisors will be required to demonstrate knowledge, skills and behaviours across 4 key areas. These include:
Apprentices will select one of 7 Specialist functions relevant to their role, these include:
- Food and Beverage Supervisor
- Bar Supervisor
- Housekeeping Supervisor
- Concierge Supervisor
- Events Supervisor
- Hospitality Outlet Supervisor
The End Point Assessment will test the entire Standard, and will comprise of: Knowledge test, practical observation, business project and a professional discussion.
This qualification is graded Pass/ Distinction/Fail
Down to business, what can I do and what can I earn?
On completion, apprentices may progress to the Level 4 Hospitality Manager Standard. Individuals could also progress into a Hospitality Management position.
Stansted Airport and its business partners offer many exciting career opportunities and this qualification will enable you to progress into a first line management role within the hospitality sector. You could be working within a multinational hotel, a VIP lounge at the airport or even a highly reputable restaurant or food outlet.
We currently work closely with a number of highly reputable companies to ensure learners are developing the skills they require to have a successful career. These include Novotel, Hilton, Caviar House, Radisson and more.
Subject to approval by awarding organisation
Got a job?
You must have a job to do an apprenticeship. If you already have a job you may be able to do an apprenticeship with your current employer.
If you don’t have a job for your apprenticeship – apply for your place at College by clicking the 'Apply Now' button at the top and bottom of the page.
Once you have applied please check out our apprenticeship job vacancies.
An apprenticeship comprises two parts:
- Typically 20% study element (at Harlow College or Stansted Airport College).
- 80% work based element with an employer. It is your responsibility to find an employer.