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Customer Service

  • Level: 2
  • Study Mode: Online Learning
  • Start Date: Throughout the year

Customer Service

In order to have a truly successful business, you need to provide good customer service. It is believed  that 96 per cent of unhappy customers don't ever complain; however, 91 per cent of those simply leave and never come back. The main reason for customer churn is not price, but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.

  • Level: 2
  • Study Mode: Online Learning
  • Start Date: Throughout the year

Customer Service for Health and Social Care Settings

This course will help to enhance your customer service in healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the health and social care environment.

  • Level: 2
  • Study Mode: Online Learning
  • Start Date: Throughout the year

Customer Service for Hospitality

In the hospitality sector, staff are often the forefront of the business and first impressions are vital.It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.