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Customer Service for Hospitality

  • Type: Customer Service | e-Learning
  • Level: 2
  • Start Date: Throughout the year
  • Duration: 8-12 weeks based on 4 hours of study a week
  • Study Mode: Online Learning

About the course

In the hospitality sector, staff are often the forefront of the business and first impressions are vital.It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

Why study?

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Know about food allergy and intolerance requirements
  • Learn at a time that suits you, without the need to attend College

What you will learn

  • Principles of Customer Service in the Hospitality Sector
  • Understand Effective Teamwork in the Hospitality Sector
  • Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Understand Professional Personal Standards in the Hospitality Sector

How much does it cost?

This course is free* to study if you are:

  • Aged 19 or over
  • Living in UK and an EU resident for the last 3 years
  • Have settled status in the UK if you are not a UK or EU national

*Costs for adult programmes has changed. If you live in a devolved area you may have to pay for your programme(s). This includes residents of Greater Cambridge and Peterborough.

If you currently reside in any of the devolved authorities listed below (based on you home postcode) your study with Harlow College is not eligible for AEB funding and you may be required to pay tuition fees:

  • Cambridgeshire and Peterborough
  • Greater Manchester
  • Liverpool City Region
  • Tees Valley
  • West Midlands
  • West of England

You may be eligible for funding from other providers.

I'm interested. What should I do now?

apply