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Customer Service

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  • Type: e-Learning
  • Level: 2
  • Start Date: Throughout the year
  • Duration: 6 weeks
  • Study Mode: Online Learning

About the course

In order to have a truly successful business, you need to provide good customer service. It is believed  that 96 per cent of unhappy customers don't ever complain; however, 91 per cent of those simply leave and never come back. The main reason for customer churn is not price, but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.

Why study?

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you, without the need to attend College
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints

What you will learn

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations

How much does it cost?

This course is free to study if you are:

  • Aged 19 or over
  • Living in UK and an EU resident for the last 3 years
  • Have settled status in the UK if you are not a UK or EU national

I'm interested. What should I do now?

apply