- Type: Customer Service | e-Learning
- Level: 2
- Start Date: Throughout the year
- Duration: 8-12 weeks based on 4 hours of study a week
- Study Mode: Online Learning
Applications for courses starting in September must be completed by Friday 30th June. Applications received after this date will go through our late interview and enrolment process. This may delay your course start date.
About the course
In order to have a truly successful business, you need to provide good customer service. It is believed that 96 per cent of unhappy customers don't ever complain; however, 91 per cent of those simply leave and never come back. The main reason for customer churn is not price, but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you, without the need to attend College
- Improve your understanding of how to successfully handle complaints
- Reduce the risk of complaints
What you will learn
- Principles of Customer Service and Delivery
- Understand Customers
- Understand Employer Organisations
How much does it cost?
This course is free* to study if you are:
Aged 19 or over on the 1 August 2021
- Living in UK and meet the residency eligibility rules
- Are not currently studying an apprenticeship
*Costs for adult programmes have changed. If you live in a devolved funding area you may have to pay for your programme. This includes residents of Greater Cambridge and Peterborough.
If you currently reside in any of the devolved authorities listed below (based on you home postcode) your study with Harlow College is not eligible for AEB funding and you may be required to pay tuition fees. You may be eligible for funding from other providers.
- The Greater Manchester Combined Authority
- The Liverpool City Region Combined
- The West of England Combined Authority
- The West Midlands Combined Authority
- The Tees Valley Combined Authority
- The Cambridgeshire and Peterborough Combined Authority
- The Newcastle Upon Tyne, North Tyneside and Northumberland Combined Authority
- Barnsley, Doncaster, Rotherham and Sheffield Combined Authority
- The West Yorkshire Combined Authority