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Retail Operations

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  • Type: e-Learning
  • Level: 2
  • Start Date: Throughout the year
  • Duration: 6 weeks
  • Study Mode: Online Learning

About the course

The retail industry is subject to a number of pressures. These include changes in shoppinghabits  and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped  to represent  your  business and to meet the needs of yourcustomers. As removing staff from the 'shop floor' applies pressure to rotas, this training can be carried out in the learner's own time via our tried and tested flexible learning approach.

Why study?

  • Achieve a nationally recognised Level 2 qualification Evidence your competency to employers
  • Improve your handling of customer payments
  • Improve how you deal with customer queries and complaints
  • Further your personal and professional development
  • Learn at a time that suits you, without the need to attend College

What you will learn

  • Understanding Customer Service in the Retail Sector
  • Understanding the Retail Selling Process
  • Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business
  • Understanding How a Retail Business Maintains Health and Safety on its Premises
  • Understanding Retail Consumer Law
  • Understanding How to Deal with Customer Queries and Complaints in a Retail Environment

How much does it cost?

This course is free* to study if you are:

  • Aged 19 or over
  • Living in UK and an EU resident for the last 3 years
  • Have settled status in the UK if you are not a UK or EU national

*Funding for adult programmes has changed. If you live in a devolved area you may have to pay for your programme(s).

If you currently reside in any of the devolved authorities listed below (based on you home postcode) your study with Harlow College is not eligible for AEB funding and you may be required to pay tuition fees:

  • The Greater London Authority
  • The Greater Manchester Combined Authority 
  • The Liverpool City Region Combined Authority 
  • The West of England Combined Authority 
  • The West Midlands Combined Authority 
  • The Tees Valley Combined Authority 
  • The Cambridgeshire and Peterborough Combined Authority

You may be eligible for funding from other providers.

I'm interested. What should I do now?

apply