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12 Months – 1 day a week at College – 4 days a week in the workplace


Retail team leaders are a critical support to managers, delivering exceptional customer service. The role is dynamic and on a day to day basis may involve co-ordinating a team to complete tasks, identifying and exploring opportunities that drive sales and ensuring team members maintain business standards. There are a variety of outlets and retailers across Stansted Airport and beyond and this provides an excellent starting point for individuals wanting to pursue a career into management within this sector.

Am I ready to start?

4 GCSEs at grade 3-5 (previously D-C)

Individuals will have worked in an operational role within the industry.

What does the course involve?

You will be required to demonstrate your knowledge, skills and behaviours across 15 different areas of retail. These include:

  • The Customer
  • Leadership
  • Marketing
  • Sales and Promotion
  • Product and Service
  • Merchandising
  • Legalities and Governance
  • Team Performance

Developing Self and Others

How and when will I study?

Apprenticeship Standards are assessed through independent end point assessors. Your role as an apprentice may vary depending on your employer. Learners that have not yet achieved a minimum of grade 4 or C in GCSE English or Maths will be required to complete a Level 2 functional skill qualification.

Down to business, what can I do and what can I earn?

This apprenticeship provides an ideal stepping stone into a junior or first line management role within retail or to higher level training. Specifically you could progress onto an apprenticeship such as the Level 4 Retail Manager Standard.

The Retail industry offers many exciting career opportunities and we provide clear pathways to a successful career in the sector.   You could work in a variety of shops and other retail establishments such as small boutiques, large high street chains and well known department stores are just a few examples. The possibilities are vast and in addition to this you could be working in remote environments for example in telephone, mail order and on-line retail. The UK’s retail sector is vibrant and offers many opportunities for early career progression. Example job roles include visual merchandiser supervisor, style advisor, department manager, store manager and many more.

We currently work closely with a number of highly reputable companies to ensure learners are developing the skills they require to have a successful career in the industry. Retail outlets at Stansted Airport include, World Duty Free, Boots, Accessorize, Dixons, JD, Lacoste, Ted Baker, Hugo Boss and more.

Approval Status

Subject to approval by awarding organisation

Got a job?

You must have a job to do an apprenticeship. If you already have a job you may be able to do an apprenticeship with your current employer.

If you don’t have a job for your apprenticeship – apply for your place at College by clicking the 'Apply Now' button at the top and bottom of the page.

Once you have applied please check out our apprenticeship job vacancies.

An apprenticeship comprises two parts:

  • Typically 20% study element (at Harlow College or Stansted Airport College).
  • 80% work based element with an employer. It is your responsibility to find an employer.

Great, so what do I do now?

Call 01279 868240 to speak to an Apprenticeships adviser

Contact us about applying for an Apprenticeship


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