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Aviation Operations & Business Services

Business services are at the heart of all operations at the airport and understanding the basics of business in today’s world of work is an essential foundation for your future career. We offer a range of pathways that will ensure you develop an extensive knowledge of business, communications, marketing and a diverse range of other aviation operations. You will experience different business scenarios that will enhance and advance your skills for business.

More courses to follow soon.

Airside Operator Apprenticeship

Airside operators are the ‘eyes and ears’ of the airfield team, and spend much of their working day or night out on the airfield patrolling, inspecting and then addressing situations to ensure that the flow of arriving and departing aircraft are on schedule. Although every airport is slightly different, the role covers a multitude of tasks including area inspections; patrolling the perimeter fence around the airport; monitoring bird activity and clearing wildlife using specialist vehicles and equipment; monitoring aircraft turnarounds and marshalling. The airside operator works in a high risk, safety critical environment requiring excellent communication, prioritising, effective decision making, problem solving and technical skills. The role requires a keen sense of situational awareness and the need to work safely to minimise incidents and accidents. This qualification is supported by the Civil Aviation Authority.

Aviation Environment Level 2

Stansted Airport is expanding rapidly resulting in a demand for skilled workers to work within a variety of roles specifically around flight operations, airside and landside operations. This qualification will help you to gain an understanding of key airport operations and provide you with the skills and knowledge to be able to progress into a career within the aviation industry. You will also gain an appreciation of the terminology used within the industry as well as checkin and dispatch procedures.

Aviation Ground Operative Apprenticeship

An aviation ground operative could work in a number of environments, such as a commercial airport, military base / aerodrome, heliport or other airfield. With five key specialist functions, all working in conjunction with each other, aviation ground operators form the teams above and below wing to ensure the efficient and effective arrival, turnaround and departure of aircraft. At the heart of the role safety, security and compliance with aviation regulations focus each operator’s day to day duties. Effective communication and team work ensure that passenger services, air traffic control (ATC) and those moving, loading, unloading and servicing a range of aircraft achieve the objectives of their organisation in this diverse field.

Aviation Ground Specialist Apprenticeship

An aviation operations specialist could work in a number of aviation environments, such as a commercial airport, military base / aerodrome, heliport or other airfield. Specialist roles, all focussed around the arrival, turnaround and departure of aircraft and maintaining an aviation operation, will include knowledge, skills and behaviours to complete complex aviation tasks and may include supervision of others to enable compliance with regulations through a safe, secure and effective aviation operation. These functions may include loading and unloading of aircraft, air traffic control (ATC), movement of aircraft and vehicles airside and the management of passengers both airside and landside. The functions all work as part of a combined team, within which communication with wider colleagues and other stakeholders is essential and the aviation operations specialist plays a key part of a coherent operation.

Aviation Operations Level 3

Stansted Airport is expanding rapidly resulting in a demand for skilled workers to work within a variety of roles specifically around flight operations, airside and landside operations. This qualification will help you to gain an understanding of key airport operations and provide you with the skills and knowledge to be able to progress into a career within the aviation industry. You will also gain an appreciation of the terminology used within the industry as well as checkin and dispatch procedures.

Aviation Operations Manager

An aviation operations manager has accountability for compliance, safety and security within their area, must effectively plan and manage the use of resources and ensure compliance with processes and procedures. They may manage an aviation operation in a variety of contexts, such as a commercial airport, military base / aerodrome, heliport or other airfield. Specialist roles, all focussed around the management of aircraft arrival, turnaround and departure, as well as the environment and facilities, require knowledge, skills and behaviours to complete complex aviation tasks and management of others to enable compliance with regulations through a safe, secure and effective aviation operation. Effective communication and decision making across all levels of the organisation and with stakeholders across the aviation operation are essential.

Business & Administration Apprenticeship

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public, private and charitable sectors. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Business, Communications and Marketing Level 3

Business Services are at the heart of all operations at the airport and understanding the basics of business in today’s world of work is an essential foundation for your future career. This qualification will help you to gain an understanding of key business processes and provide you with the skills and knowledge in both business and marketing communications. You will also gain an appreciation of digital marketing and develop skills required to use business software and to effectively communicate with colleagues and customers.

Business, Support & Logistics Level 2

Business Services are at the heart of all operations at the airport and understanding the basics of business in today’s world of work is an essential foundation for your future career. This qualification will help you to gain an understanding of key business processes and provide you with the skills and knowledge to be able to support the daily operations of a business. You will also gain an appreciation of digital marketing and develop skills required to use business software and to effectively communicate with colleagues and customers.

Team Leader/Supervisor Apprenticeship

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.