Professional Skills

This Level 1 Certificate for Introduction to Customer Services qualification allows you to gain the knowledge and skills required for working in customer service roles. During the course you will complete units such as applying procedures for customer service, dealing with queries and requests, recording customer problems and positive communication with customers. 

To gain employment within the security industry you will be to obtain an SIA licence. During this course you will complete three qualifications; 

The Level 1 Extended Certificate in Employability Skills focuses on developing personal and social skills to enable you to progress in to employment; it is tailored to suit requirements of the security industry. Examples of the course units you will cover are; effective communication in the workplace, individual rights and responsibilities in society, positive attitudes and behaviours at work and career progression. This programme is delivered using a project-based approach; you will work collaboratively to complete two projects as part of a team:

• Project A – Employment in the security industry
• Project B – working in events security

This leads onto the Level 3 Award in Emergency First Aid at Work qualification which is a new mandatory requirement that all SIA trained security staff must hold from April 2021. This qualification covers knowledge such as roles and responsibilities for the first aider, how to assess an incident, skills in CPR, providing first to a causality who is choking, and dealing with external bleeding and shock.  

Lastly you will move onto the Level 2 Award in Door Supervision which is the nationally recognised Security Industry Authority (SIA) qualification. This course is a requirement for anyone wishing to work in the security industry. It will guide you through the theory and practical elements to enable you to pass your SIA exams, including Physical Intervention, allowing you to gain employment as a Door Supervisor and work within the Manned Guarding environment.

All courses are delivered by tutors with Security Industry backgrounds and experience. Upon successful completion of your qualification, Harlow College will fund your SIA licence.

This qualification is designed for learners who want to enter and/or progress from entry roles in the Warehousing and Storage industries. Learners will develop the  underpinning knowledge necessary to support them in their role in this sector. Completion of this qualification will support progression into employment or into higher level roles in the industry.