Please note that all courses are subject to a minimum number in order to run
About the course
The Introduction to Facilities Industry course is a great starting point for anyone interested in working in the facilities or cleaning industry. The facilities industry helps keep workplaces, buildings and public spaces clean, safe and running smoothly.
Ideal for adults returning to work, preparing for employment or looking to build confidence and workplace skills, this course will help you gain a recognised qualification and improve your job opportunities. You will also develop important customer service and workplace skills valued by employers.
Topics studied include:
- Health, Safety and Security in the Facilities Industry
• Workplace Hygiene in the Facilities Industry
• Introduction to Working in the Facilities Industry
• Customer Service in the Facilities Industry
This course can lead to entry-level roles such as Facilities Operative, Cleaning Operative, Customer Service Assistant or Site Support Assistant.
Entry requirements
No formal qualifications are required, however all learners must complete an initial assessment in English and Maths to determine their current skill level.
Applicants must hold a valid National Insurance number.
You must have been a resident in the UK for the past three years, or be able to provide evidence of your legal right to access education in the UK.
19+
How much does it cost?
The cost of this course is free for those looking for work.
Possible Funding Options
See the possible funding options below which will tell you if this course may be free or part-funded. Part-funded means you only pay for part of the course.
Contact Us or call our Admissions Team 01279 868100 to get the most up-to-date info on fees and the financial support that may be available to you. Please note: all information is accurate at the time of publishing but may be subject to change.
Adult Skills Fund ✓
This course is part of the Adult Skills Fund and is fully-funded (free) if you are 19+ and:
- Unemployed, looking for work and in receipt of a means tested benefit
- or been referred to Harlow College by the Job Centre
- or in paid employment and earn below £25,750
Who is it suitable for?
This course is ideal for:
- Individuals looking to start a career in the facilities or cleaning industry
- Learners preparing for work or returning to the workplace
- Those developing entry‑level customer service skills
- Adults seeking a recognised qualification to improve employability
Awarding Body
City & Guilds
Core modules
- Health, Safety and Security in the Facilities Industry
- Workplace Hygiene in the Facilities Industry
- Introduction to Working in the Facilities Industry
- Customer Service in the Facilities Industry
How will I be assessed?
Assessed through activities in class and continuous feedback given. Evidenced through completion of project workbooks, written assignment and practical observation.
Where will this course take me?
SIA
CSCS
Aspirational Jobs
Facilities Operative
Cleaning Operative
Customer Service Assistant
Site Support Assistant
I'm interested. What should I do now?
Call 01279 868173 and speak with an advisor, pop into our Bright Futures centre to speak to our team or fill out the expression of interest form below.