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    Working in Customer Service

    Please note that all courses are subject to a minimum application number in order to run

    About the course

    This Level 1 Certificate for Introduction to Customer Services qualification allows you to gain the knowledge and skills required for working in customer service roles. During the course you will complete units such as applying procedures for customer service, dealing with queries and requests, recording customer problems and positive communication with customers. 

    Why study?

    This course will equip you with the knowledge and skills to apply for Customer service roles within a range of sectors such as;

    • Retail
    • Marketing and Sales
    • Hospitality
    • IT industries
    • Finance and insurance 

    I'm interested. What should I do now?

    Call 01279 868100 and speak with an Admissions Adviser, pop into our Bright Futures centre to speak to our team or fill out the expression of interest form below.

    Expression of Interest – Bright Futures

    Thank you for your interest in our Bright Futures courses. Please fill in and submit your details using the form below and our Bright Futures Team will contact you with more information:

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    Expression of Interest – Bright Futures

    Thank you for your interest in our Bright Futures courses. Please fill in and submit your details using the form below and our Bright Futures Team will contact you with more information:

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    Bright Futures HQ

    Come and see us in the Bright Futures Training Centre based in Harlow Town Centre. Working in this relaxed, supportive environment we will help provide you with the skills you need to find the job you want and give you the confidence to get back into the world of work.

    Bright Futures
    East Walk
    Harlow
    CM20 1JH

    01279 868173

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