- Type: Bright Futures Courses | Professional Skills
- Level: 1
- Study Mode: Part-time
- Start: Variable
- Duration: 10 days
Please note that all courses are subject to a minimum application number in order to run
About the course
This Level 1 Certificate for Introduction to Customer Services qualification allows you to gain the knowledge and skills required for working in customer service roles. During the course you will complete units such as applying procedures for customer service, dealing with queries and requests, recording customer problems and positive communication with customers.
This course will equip you with the knowledge and skills to apply for Customer service roles within a range of sectors such as;
- Marketing and Sales
- IT industries
- Finance and insurance
I'm interested. What should I do now?
Call 01279 868100 and speak with an Admissions Adviser, pop into our Bright Futures centre to speak to our team or fill out the expression of interest form below.