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    About the course

    This Level 1 Certificate for Introduction to Customer Services qualification allows you to gain the knowledge and skills required for working in customer service roles. During the course you will complete units such as applying procedures for customer service, dealing with queries and requests, recording customer problems and positive communication with customers. 


    Level 1 certificate for Introduction to Customer Service

    Entry Level 3 Award in Progression (English)

    Entry requirements

    There are no formal entry requirements for this course

    How much does it cost?

    This course is free if you are aged 19+, unemployed and in receipt of benefits or earning under £20,319.00

    Awarding Body

    City & Guilds


    Why study?

    This course will equip you with the knowledge and skills to apply for Customer service roles within a range of sectors such as;

    • Retail
    • Marketing and Sales
    • Hospitality
    • IT industries
    • Finance and insurance 

    I'm interested. What should I do now?

    Call 01279 868173 and speak with an advisor, pop into our Bright Futures centre to speak to our team or fill out the expression of interest form below.

    Expression of Interest – Bright Futures

    Thank you for your interest in our Bright Futures courses. Please fill in and submit your details using the form below and our Bright Futures Team will contact you with more information:

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